Refund policy

 

Return & Refund Policy

Due to the perishable and consumable nature of our products, we do not accept returns.

However, customer satisfaction is very important to us. If there is an issue with your order—such as damage during transit, a defect, or an incorrect item received—please contact us within 48 hours of delivery at hello@napleselderberry.com with your order number and a description of the issue. Photos may be requested to help us evaluate the situation.

Refunds or replacements are reviewed on a case-by-case basis and issued at our discretion. Approved refunds will be processed back to the original form of payment.

We are unable to offer refunds or replacements for:

• Orders reported outside of the 48-hour window

• Items damaged due to improper storage or handling after delivery

• Changes of mind or taste preferences

 

Local pickup orders are final once collected.

If you have any questions, please don’t hesitate to reach out—we’re always happy to help.